Refund/Return/Cancellation Policy
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Thank you for your business at www.acs-webservice.com.
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If, for any reason, You are not completely satisfied with a purchase or our services, we invite You to review our policy on refunds and returns. The following terms are applicable for any products or services that you purchased with Us.
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Interpretation and Definitions
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Interpretation
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The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
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Definitions
For the purposes of this Return and Refund Policy:
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You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
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Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to ACS, BL SHALIMAR BAGH.
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Service refers to the Website.
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Website refers to www.acs-itworks.com, accessible from www.acs-itworks.com
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Goods refer to the items offered for sale on the Service.
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Orders mean a request by You to purchase Goods from Us.
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Digital Products means any customized software or any app purchased from us.
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Your Order Cancellation Rights
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You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which you made your payment to www.acs-itworks.com for any product or services or signed an agreement for your project or signed up for any plan mentioned on www.acs-itworks.com or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered, which can be a physical/digital product or any services including IT Services.
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In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
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By email: acsitworks@gmail.com
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By visiting this page on our website abd by filling the contact form on: www.acs-itworks.com
We will reimburse you after reviewing your agreement no later than 14 days from the day on which we receive your request for cancellation/refund . We will use the same means of payment as you used for making your payment, and you will not incur any fees for such reimbursement.
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Conditions for Returns
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In order for the Goods/Services to be eligible for a return, please make sure that:
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The Goods/Services were purchased in the last 14 days
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Paid for any services including IT Services like web site designing, mobile app, online store, seo, digital marketing in the last 14 days.
The following Goods/Services cannot be returned/non-refundable
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The supply of Goods/Services made to your specifications or clearly personalized.
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The supply of Goods/Services which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
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The supply of Goods/Services which are, after delivery, according to their nature, inseparably mixed with other items.
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Partial refund will be given for any services for Digital Marketing.
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Payment made for domain name registration & web hosting plan will not be refunded in any case.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Returning Goods
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You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Contact us through email.
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We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
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Refund For Web Design Plan
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No refund will be given for the payment made for domain name registration/purchasing a new domain name.
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No refund will be given for the payment made for web hosting plan purchased from any third party website.
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Once after you make payment and if you fail to make cancellation/refund request within 7 days of the date of making your payment than only 90% of the original amount will be refunded, 10% will not be refunded in any case.
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Once after you make payment and if you fail to make cancellation/refund request within 14 days of the date of making your payment than only 75% of the original amount will be refunded, 25% will not be refunded in any case.
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Any refund/cancellation request made after 14 days from the date of payment, will only we refunded after mutual consent/discussion and in that case ACS may or may not issues a refund.
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Contact us
If you have any questions about our Returns and Refunds Policy, please contact us: